Shipping Information


Free Shipping inclusive of any taxes or duties in the US and UAE.

Free Shipping in the EU but additional taxes maybe applicable depending on the country of delivery. Please get in touch to know more.

Delivery is arranged till the nearest gate or driveway.

Lead Times

Most of our rugs are made-to-order, hence following lead times apply. However, if you're in urgent need, please contact us at, we can confirm the in-stock availability for you. Here are our standard lead times: 

Hand-tufted: 5-7 weeks

Hand-loom: 4-8 weeks

Hand-knotted: 8-12 weeks  

Transit time for shipping: 4-5 days after dispatch 

If the rug is in-stock the delivery time is 5-7 days. Please check with us to ascertain in-stock availability.   

Returns and Refunds

Since, all rugs are made-to-order, we can not accept returns.

We take utmost care in quality control ensuring rugs are dispatched without any defects.

However, in case of manufacturing defects or defects caused by shipping, please inform us with pictures of the damage within 3 days of receiving the delivery. We will inspect the issue along with the pictures to ascertain the cause.

The rug will be replaced in case of a damage or defective product received at no extra cost. We request you to keep the original packaging of the product.

We do not offer refund, and replacements are available only for manufacturing/transit defects.

All claims should be accompanied by digital pictures of the products and sent to


Things to consider for handmade nature of the rugs: 

- Please note slight variation in colour will not be considered a defect, as colours may vary from each dye lot and colours may appear different in photos due to viewing on different screens 

- Size variations of +/- 5% to be accepted due to the handmade nature of the rugs and natural properties of the materials used

- Shredding may occur for a weeks and it's a normal occurrence especially for high-pile Wool rugs. Vacuum frequently on the new rug.